Support Center
How can we assist you?
Everything you need to know about our premium selection, logistics, and elite care program.
Are there any hidden fees or fuel surcharges?
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No. The price you see at checkout includes all logistics costs. We believe in 100% pricing transparency.
Do you ship to remote or rural locations?
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Yes, our logistics network covers 98% of the country. For remote areas, we use specialized freight partners to ensure safety.
What happens if I am not home during delivery?
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Our carrier will contact you to schedule a delivery window. If missed, we coordinate a second attempt at your convenience.
How can I track my order in real-time?
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Once dispatched, you'll receive a unique tracking link via email and SMS to monitor your appliance's journey from our hub to your door.
Do you offer "White-Glove" delivery services?
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Yes, in most metro areas we offer inside-home delivery, unboxing, and debris removal for a seamless experience.
Is my appliance insured during shipping?
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Absolutely. Every shipment via UPS Secure is 100% insured. If any damage occurs during transit, we take full responsibility for a replacement.
Add your question heHow does the 800+ warehouse network benefit my delivery?
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We ship from the distribution hub closest to your zip code, which significantly reduces transit time and minimizes the risk of long-distance handling damage.
Who performs these technical quality checks?
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All inspections are carried out by our in-house, certified appliance technicians with over 10 years of industry experience.
Can I request a copy of the inspection report?
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Yes, our concierge team can provide the inspection details for your specific serial number upon request.
Do you test refrigerators before they leave?
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Yes, we run a cooling cycle and compressor stability test to ensure your fridge reaches the optimal temperature immediately upon plug-in.
Why is Electro-Dealz better than big-box retail?
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Retailers sell boxes; we sell tested performance. We filter out units that might have factory defects through our pre-shipment testing.
Are your products "Brand New" or "Refurbished"?
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We only curate 100% Brand New units from top-tier brands like LG, Samsung, and Bosch. We do not sell used or refurbished items.
What is the 12-point inspection process?
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Our technicians manually verify electrical stability, sensor accuracy, mechanical sound, and cosmetic integrity before any unit is cleared for shipping.
Why did I find moisture/water in my new washer?
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This is proof of our Quality Guarantee. We performance-test 100% of our units with real water to ensure seals are tight and the motor is flawless.
How fast is your repair service?
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Our goal is to have a certified technician at your doorstep within 48 to 72 hours of a reported issue.
Do you provide installation guides or help?
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Every order comes with a digital setup guide, and our team is available 24/7 for a video call to assist with your installation questions.
What is "Concierge Support"?
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Instead of bots, you get a dedicated human expert who understands your specific appliance and provides personalized technical assistance.
Can I extend my protection plan?
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Yes, you can upgrade to an "Elite 5-Year Protection Plan" at checkout or within 30 days of your purchase.
Is the warranty valid nationwide?
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Yes. Our service network of authorized technicians spans across the entire country, so you're covered no matter where you live.
What does the warranty actually cover?
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It covers all mechanical and electrical failures. If a part fails or the motor malfunctions, we ensure it’s fixed or replaced.
How do I claim the 2-year guaranteed warranty?
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Simply reach out to our Concierge Support with your order number. We handle the paperwork and coordinate with authorized technicians for you.
How long does it take to process a refund?
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Once the returned unit is inspected at our hub, your refund is processed within 5-7 business days to your original payment method.
Are there any products that are non-returnable?
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For hygiene and safety reasons, units that have been installed and used are only eligible for warranty service rather than a standard return, unless a major defect is found.
Do you offer bulk discounts for contractors or designers?
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Yes, we have a specialized Trade Program. If you are ordering multiple units for a project, contact our sales team for custom "Elite Volume" pricing.
What should I do if my appliance arrives damaged?
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While rare, if you notice any damage upon delivery, simply note it on the delivery receipt and contact us immediately. We will arrange a priority replacement at no extra cost.
How do I change my delivery address?
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Please contact our concierge team within 12 hours of placing your order. Once an appliance is in transit with our freight partners, address changes may incur a rerouting fee.
Do you offer interest-free financing?
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Absolutely. We partner with Affirm and Klarna to offer 0% APR financing options, allowing you to upgrade your home now and pay over time.
Can I cancel my order after it has been placed?
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Yes, you can cancel your order free of charge as long as it hasn't left our distribution center. Once shipped, it will be treated as a return under our standard policy.
What is your 90-day return policy?
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We offer a 90-day return window for all premium appliances. If you're not satisfied, you can return the unit in its original condition. Please note that a restocking fee may apply for large units.
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